Live Consult Services. The Site provides users the option of accessing a “Live Consult” feature, where users are able to speak to a physical therapist educator (a “Provider”) and receive information on proper exercise form via live videoconferencing. More information about this feature of the Site is available in our Terms and Conditions of Use, available at everflexhealth.com.
What Information is Collected. The following information may be collected during your use of this site:
Information You Provide to Us: We collect any information you enter on our site, or that you give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of our services and features. This information may include:
Registration information, including your name, age, username, password, e-mail address, and date of birth.
Personal health information (PHI) that: (A) you provide to us through the questionnaire or to the Provider during the Live Consult, which can include, personal medical or health information, health status, and medical or health history; or (B) is prepared by the Provider who provides educational and telehealth services to you through the Live Consult, such as medical records, examination notes, treatment recommendations, and other related health information. To the extent that Everflex is functioning as a Covered Entity, the use and disclosure of your PHI will also be governed by our Notice of Privacy Practices (“NPP”). Please see the NPP available here for more information: https://www.everflex.com.
Payment and billing information that you provide to us (e.g., credit card information).
Information Provided by your Wellness Program Administrator: If you are using this site through a wellness program provided by your employer or agency, certain information may be provided by the entity administering your wellness program. This may include name and employment status.
Automatic Information: When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address, the kind of computer or mobile device you are using, what Internet browse you are using, and other similar items at the time of your visit. This site, like many other sites, records this basic information about visits to our site.
“Cookies”: Cookies are pieces of information that are transferred to your computer from a web server. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies.
How and When the Information is Used. The information we collect may be used for the following purposes:
To administer our business activities.
To provide you with information through the proprietary algorithm questionnaire, and to provide education through the Live Consult section of the site.
To notify you about changes to our website, new services, or special offers.
To improve the quality of services provided through the Site.
In accordance with out HIPAA Notice of Privacy Practices, if applicable.
To create De-Identified Information, such as aggregate information and statistics about the site. “De-Identified Information” is information that does not identify an individual and with respect to which there is no reasonable basis to believe that the information can be used to identify an individual. We may use De-Identified Information without restriction.
For any other purpose for which you provide us with information or give us authorization.
How We Protect Your Information. The privacy and protection of your information is important to us. We do not make any personal information available to third parties without your permission. Your access to some services and content is password protected. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected services at the end of your session.
Who Has Access to the Information. Information about our users is important to us.
We may disclose personal information that we collect or you provide, subject to applicable legal restrictions, as follows:
To our contractors, and Educators in order to support our business activities.
As required by law.
When we have a good faith belief that disclosure is necessary to protect your safety or the safety of others.
Methods We Use to Protect Your Information. We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons.
Children under the age of consent (as defined by the law of state where accessed) or who are not emancipated must have parental or guardian affirmative consent to use this Site.
How You Can Access Your Information. You can request access to all your personally identifiable information by sending an e-mail to firstname.lastname@example.org.
“Do Not Track” Requests. At this time we do not honor “Do Not Track” requests.
Third Party Tracking. Third parties do not collect personally identifiable information about an individual consumer’s online activities on our website.